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Privacy Policy

ARC Hong Kong Privacy Policy

ARC Hong Kong respects your concerns about privacy and values our relationship with you.

When you visit ARC Hong Kong, we may collect, process and use your personal information. If you visit or purchase on the store, we may also collect, process and use your personal data. We are fully aware of the importance of personal data to you, and we are committed to ensuring the integrity and security of the store. This Privacy Policy describes the types of personal information we collect about you, how we use that information, with whom we share it, and the choices you have regarding our use of that information.

This Privacy Policy will state that you understand the following:

  • What we collect
  • Information you provide
  • How we use personal data
  • How we use "cookies" and other similar tracking technologies
  • How we process, share, transfer and disclose personal data
  • your rights and choices
  • How we protect personal data
  • How to update this privacy policy
  • How to contact us
  • What we collect

Personal Data

We may obtain personal data about you from various sources. We may collect this information when you visit and/or use our social media/social networking pages (or their associated stores or corresponding apps, e.g. Facebook, Instagram) through our store or through you. 

The categories of personal information that the store collects your personal information may include the following categories: 1. Identification category - (1) personally identifiable (such as member's name, address, phone number, email, etc.); (2) financially identifiable (such as credit card or financial institution account information, etc.); (3) identification in government data (such as identity card unified number, unified card number, tax registration number, passport number, etc.). 2. Personal characteristics category - personal description (such as gender, date of birth, size, etc.). 3. Social conditions – (1) home and facilities (such as address, etc.); (2) property (such as all or other rights to movable property, etc.); (3) immigration status (passport, work permit, residence certificate, etc. ); (4) lifestyle (such as the type of consumer goods used and details of services, etc.); (5) membership of charitable organizations or other groups (such as association legal person, club or other voluntary group participant records.

How we use personal data

We may use the information you provide for the following purposes:

  • Send you promotional content or other communications;
  • To provide you with requested information and services;
  • To contact you to follow up or confirm your order, appointment, return or refund and to send you other non-marketing communications related to the products and services we provide to you;
  • Process your payments and/or transactions;
  • Create and manage your account, including accessing your purchase history;
  • Respond to your inquiries;
  • Tailor advertisements in our stores, social media stores and elsewhere to suit your interests and history;
  • Communicate with you and administer your participation in special events, contests, sweepstakes, events (if any), surveys and other offers;
  • Operate and communicate with you about our social networks or [mobile applications];
  • To operate, evaluate and improve our business (including developing new products and services, enhancing and improving our products and services, managing our communications, analyzing our products, performing market research, data analysis and customer relationship management programs, and performing accounting , audit and other internal functions);
  • Comply with applicable legal requirements, relevant industry standards and our policies;
  • To avoid duplication and ensure the accuracy of your information, please periodically perform data cleansing, linking or merging our records internally or through our service providers.

We may also use this information in other ways, which we will issue specific notices at the time of collection

If you provide us with your personal data, we intend to use it for direct marketing purposes, to offer or advertise the availability of our goods and/or services. However, we will confirm that you are not unwilling to accept marketing communications when we first send you marketing communications; Time to decline further marketing communications.

We may use the types of personal data set out in the "Information you provide" section above for direct marketing purposes, provided you provide us with such information and expressly consent to such use.

Direct marketing communications may be sent to you through various channels, including phone calls, post, emails, text messages, mobile applications, web applications, social media stores and other means of communication. If you have given your consent, the personal data you provide in the form, or when you agree to the above subscription, will also be used by us for this marketing purpose. Our treatment of any data transfer issues described in this paragraph will be consistent with that provided in this Privacy Policy.

If you do not want us to use your personal data for direct marketing, you may opt-out of our direct marketing at any time by following the procedures set out in the "Your Rights and Choices" section below. If you so desire, the Bank must stop using your personal data for direct marketing purposes without charging you any fee.

We will only use the personal data you provide for direct marketing in accordance with the Personal Data Protection Act of the Republic of China. Our direct marketing content may take several forms, including but not limited to marketing mailings, emails and newsletters, details of which are set out in the following subsections.

How we use "cookies" and other similar tracking technologies

What is a "cookie"

A cookie is a small file stored on your computer, mobile phone or any other smart terminal device by the store server when you log in to the store or browse the content of the store, usually including identifiers, store names, and some numbers and characters. When you visit the store again, the store can recognize your browser through cookies. Cookies may store user preferences and other information.

How to use "Cookies"

When you use our store, we may collect the device model, operating system, device identification code and login IP address information of the personal data subject through cookies or similar technologies, and cache the browsing information and click information of the personal data subject, so that Check the network environment of the personal data subject. Cookies allow us to recognize you when visiting the store, to continuously optimize the user-friendliness of the store and to adapt the store to your needs. You can also change your browser settings so that your browser does not accept cookies on our store, but this may affect your use of certain features of the store.

With the help of cookies and other similar technologies, we can identify whether you are our existing user or member on the store we have established in SHOPLINE, without having to log in and authenticate again on each page.

How to manage "Cookies"

You can manage or delete certain categories of tracking technologies according to your preferences. Many browsers have a "do not track" feature that sends a "do not track" request to the store.

In addition to the controls we provide, you may also choose to enable or disable cookies in your internet browser. Most internet browsers also allow you to choose whether to disable all cookies or only third-party cookies. Most internet browsers accept cookies by default, but this setting can be changed. For more information, see the Help menu in your Internet browser or your device's documentation.

The following links provide instructions on how to control cookies in all major browsers:

  • Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
  • IE: https://support.microsoft.com/en-us/help/260971/description-of-cookies
  • Safari (desktop version): https://support.apple.com/kb/PH5042?locale=en_US

If you use any other browser, please refer to the documentation provided by your browser.

On the store, you can remove existing tracking technologies by clearing your cache.

When you browse the web without logging in, we will collect the cookies required to realize the browsing function in order to provide you with relevant services.

Please note that if you object to or delete existing tracking technologies, you will need to change your user settings yourself each time you visit, and we may not be able to provide you with quality

How we process and use personal data

Processing and utilization

Some functions of the store may be provided by our third-party partners, and we may entrust partners (including technical service providers) to process some of your personal data. For example, when you use the automatic payment function, we may require a third-party payment company to process your credit card information in order to charge you relevant service fees according to your instructions; when using SHOPLINE to pay, we may require a third-party service to provide service providers who process personal data about you and your customers, these service providers facilitate "know your customer" as well as transaction monitoring and risk management. 

For information on how SHOPLINE retains and protects personal data, please refer to SHOPLINE Privacy Policy (https://shopline.tw/about/privacy).

How to contact us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information about you or your preferences, please contact us by email: archongkong.cs@gmail.com